Warranty Form Submission

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Warranty & Return Policy

WARRANTY & SERVICE TERMS AND CONDITIONS
This warranty applies only to products purchased through our authorized platforms. The warranty is non-transferable and shall be effective for the original end user from the date of delivery based on valid tracking details in our record system. Where installation is carried out by our own installation team, the warranty period shall instead commence from the date of installation. "Original end user" means the final purchaser who bought the products from our authorized platforms — our website, any other website hosted on a domain registered by Dasher Singapore, or flagship stores established in online/offline marketplaces registered under the name of Dasher. We do not provide warranty services for products purchased through other channels.


A. Warranty Products and Period
  • Our warranty is applicable for up to 2 years from the date of delivery date of installation, as tracked and recorded by Dasher Singapore.
  • For products purchased with our installation services, the warranty begins on the date of installation.

B. What Our Warranty Covers
  • Manufacturing defects
  • All missing parts or materials at the time of delivery

C. What Our Warranty Does Not Cover
  • Wear and tear, including the replacement of consumable accessories such as mop pads, roller brushes, side brushes, filters, and similar parts
  • Damage caused by contact with pet waste or animal excrement
  • Damage caused by the use of detergents, cleaning agents, or solutions other than those officially approved or supplied by us
  • Aesthetic defects, misalignment, and cosmetic abnormalities or variations that do not affect the product's functionality
  • Defects caused by accident, modification, alteration, misuse, improper assembly, contact with animals, or site/environmental conditions (e.g. high heat, high humidity, high salinity, or polluting gases), or other acts of nature or external causes
  • Human negligence, abuse, or lack of proper care and maintenance
  • Consequential or incidental damage, whether resulting from use, misuse, inability to use the product, or from defects in the product
  • Use outside of a domestic or private setting
  • Fire, water damage, or transportation by the customer
  • Damage caused by servicing performed by anyone not officially acting as an employee, representative, or sub-contractor of Dasher Singapore
  • Transportation cost to send the product/part to our service centre

D. Service Process
Step 1 — Booking & Drop-Off
Complete the warranty claim form (support.dasher.sg/warranty-claim/form) and drop off your product at our service centre (see Section F for locations and timing). Please pack the item securely and attach a note with your name, contact number, and order number.
    • If your product is within its warranty period: no charge for diagnosis.
    • If your product is out of warranty: a deposit of $50 is required before diagnosis begins. This deposit will be credited toward the total repair cost if you proceed with the repair.
    • If you decide not to proceed with the repair, the deposit will be refunded in full provided you collect your product within 14 days of our notification. If the product is not collected within this period, the deposit will be forfeited as a non-refundable diagnostic fee, and the Collection, Storage & Disposal Policy (Section G) will apply.
Step 2 — Diagnosis & Quotation
We will contact you with our diagnosis and a repair quote (for out-of-warranty items). If you proceed with the repair, any diagnostic fee already collected will be applied to the repair cost.
Step 3 — Repair & Collection (within 14 business days of quote approval)
Repairs are generally completed within 14 business days of drop-off/quotation approval. If a required spare part is unavailable, we will inform you of the revised timeline. Our service personnel will contact you once your product is ready for collection.

E. Hygiene & Handling Requirements
To protect the safety of our service staff, all products must be reasonably cleaned before being sent in for inspection or repair.
  • If a product is submitted in a condition that may compromise our technicians' ability to safely assess or repair it, a cleaning/sanitisation fee of up to $150 will apply.
  • We reserve the right to decline products that, in our reasonable assessment, are unsanitary or pose a health risk to our staff.

F. Drop-Off Locations & Timing
Dashcam products must be sent to the Dashcam Service Centre. All other products should be sent to the General Service Centre.
Service Centre (General Products)
    • Monday – Friday: 9:30am – 6pm (please avoid our lunch break, 1–2pm)
    • Saturday: 9:30am – 1pm
    • 4 Pandan Cres, #06-03, Singapore 128475
    • Contact: +65 8857 5052 (WhatsApp only)
Service Centre (Automotive Only)
    • Monday – Saturday: 10:00am – 7:00pm
    • 8 Kaki Bukit Ave 4, #03-38, Singapore 415875
    • Contact: +65 8856 3038 (WhatsApp only)

G. Collection, Storage & Disposal Policy
    • Once your product has been repaired (or once we've informed you of a diagnosis you choose not to proceed with), we will contact you to arrange collection.
    • If you do not respond to our contact: We will attempt to reach you up to 3 times. If we receive no response within 14 days of our first contact attempt, your product will be deemed abandoned. We reserve the right to dispose of the unit without further notice, and a disposal fee of $40 will apply and must be settled in full.
    • If you respond to our contact: Your product must be collected within 14 days of our first contact message. If not collected within this period, a storage fee of $10 per day will apply from the 15th day onward (counted from the date of our first contact).
    • By leaving your product with us for service, you acknowledge and agree to the above terms.

H. Limitations of Warranty
  • Dasher Singapore reserves the right to determine whether a warranty claim is valid.
  • Dasher Singapore reserves the right to determine whether a part should be repaired or replaced.
  • Any repair or replacement under this warranty is limited to the defective part only.
  • Parts replaced under warranty may vary in colour and texture from the original product.
  • This warranty will be discontinued immediately if the product becomes defective due to misuse, abuse, or lack of proper care and maintenance.
  • This warranty applies to the original purchaser only. All subsequent owners acquire the product "as is." Any attempt to transfer this warranty in violation of this clause will void it.

For further enquiries, please contact our customer support team before submitting your product for service.